Branch Supervisor Operations

Wolseley; Havant; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonuses

Maternity/Adoption leave

Discounts

Job summary

Plumb Centre, part of the Wolseley Group, is seeking a Branch Supervisor for Havant. You will support the Branch Manager, supervise staff, and drive customer service and sales on the trade counter while coordinating warehouse duties. The role offers a 40-hour week with a Monday to Friday schedule and Saturday rota.

Previous supervisory and face-to-face sales experience is essential. The company highlights a competitive salary plus bonus and extensive benefits including generous annual leave,

Qualifications

• Previous industry or merchant experience is preferable.
• Prior experience as a Supervisor within a Face-to-Face sales environment is essential.
• Willingness to step up to run the branch in the Branch Manager's absence.
• Able to make outbound sales calls to gain new business.
• Be a team player, willing to perform diverse branch tasks to keep operations smooth.
• Positive, proactive attitude and strong work ethic.

Responsibilities

• Assist the Branch Manager with day-to-day running and operations.
• Supervise and train colleagues; provide guidance and feedback to hit targets.
• Serve customers on the trade counter with advice and product knowledge.
• Develop the customer base and improve retention and mix.
• Identify opportunities to improve profits and supplier rapport.
• Handle general warehouse duties: goods in/out, picking/packing heavy stock.
• Ensure compliance with company policies and procedures.

Skills

Face-to-face sales

Supervisor experience

Outbound sales

Customer service

Team player

Willingness to lead

Enthusiastic

Job description

Branch Supervisor Operations### Branch Supervisor OperationsApply: Havant: Full time: Posted Today: JR116724**Salary:****Competitive Salary + Bonus + Excellent Benefits** **Branch Supervisor - Havant, Hampshire (PO9 2NL)** - **Plumb Centre** **So, who are we?** We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. **Also, did we mention?** In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a **Branch Supervisor** based in **Havant,** you’ll be responsible for: * Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available* Supervising and supporting colleagues, providing guidance, training, and performance feedback to achieve targets and goals* Serving customers on the trade counter, offering advice and product knowledge* Developing the customer base, improving retention, satisfaction, product mix, and range* Identifying and recommending ways to improve profits* Building rapport with suppliers* General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers, and radiators)* Ensuring compliance with policies and procedures This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm. **And here’s what we’d like you to have to be a successful Branch Supervisor.** * Previous industry or merchant experience is preferable* Prior experience as a Supervisor within a Face-to-Face sales environment is essential* Willingness to step up to run the branch in the Branch Managers absence* Someone who is comfortable making outbound sales calls to customers to gain new business* To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly* Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic **We look forward to receiving your application!**### About UsThe Wolseley Group is a leading plumbing, heating, cooling and infrastructure trade specialist merchant, which employs over 5,500 people across the UK and Ireland, spanning 10 brands. Through our offices in Warwick and Ripon, our three distribution centres and our network of over 550 branches, our people work together to provide exceptional service to our customers every day. *We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.*