Branch Supervisor: Lead Trade Counter & Team

Wolseley UK Limited; Northampton; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonus potential

Maternity / adoption leave

Discounts (online & high street)

Healthcare access

YuLife app

Cycle to Work

Job summary

Wolseley UK Limited’s Plumb Centre in Northampton is seeking a Branch Supervisor to help manage daily operations and lead a small team. You will advise customers, share product knowledge, and drive sales at the trade counter.

Key duties include supervising staff, coordinating stock and warehouse tasks, and building strong rapport with customers and suppliers. Occasional delivery driving may be required.

Qualifications

• Previous experience in a Face to Face customer service/sales environment.
• Excellent communication skills and confidence interacting with customers.
• Willingness to step up to run the branch in the Branch Manager's absence.
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic.

Responsibilities

• Assisting the Branch Manager with the day to day running and operations within this small branch.
• Supervise and support branch staff, providing guidance, training, and performance feedback.
• Serving customers on the trade counter, offering advice and product knowledge.
• Building rapport with customers & suppliers, responding to any queries and processing sales.
• General warehouse duties including, goods in & out, picking and packing customer orders.
• Occasional relief delivery driving, 3.5 tonne van.

Skills

Customer service

Sales

Product knowledge

Team leadership

Branch operations

Job description

Wolseley UK Limited’s Plumb Centre in Northampton is seeking a Branch Supervisor to help manage daily operations and lead a small team. You will advise customers, share product knowledge, and drive sales at the trade counter.

Key duties include supervising staff, coordinating stock and warehouse tasks, and building strong rapport with customers and suppliers. Occasional delivery driving may be required.