Branch Supervisor

Wolseley Group; Ludlow; On-site; GBP 26,000 - 31,000; Full time

Job summary

Plumb Centre in Ludlow is seeking a Branch Supervisor to manage daily branch operations and lead a small team. You will supervise colleagues, assist the Branch Manager, and deliver excellent service at the trade counter while handling goods in/out and local deliveries.

We offer a 40-hour week, a generous benefits package, and opportunities to progress within the Wolseley Group. A full driving licence is essential and previous supervisory experience in a trade environment is preferred.

Qualifications

• Full Driving Licence is essential.
• Previous merchant/branch experience is preferable.
• Experience as a Supervisor in a face-to-face sales environment is essential.
• Willingness to step up when Branch Manager is absent.
• Comfortable making outbound sales calls to gain new business.
• Team player with a diverse role mindset to keep the branch running smoothly.
• Keenness to learn with a positive attitude and strong work ethic.

Responsibilities

• Assist the Branch Manager with day-to-day running of the branch and take charge when absent.
• Supervise and support colleagues, provide guidance and feedback.
• Serve customers on the trade counter with advice and product knowledge.
• Develop the customer base, improve retention and product mix.
• Identify ways to improve profits and build rapport with suppliers.
• Handle goods in/out, picking and packing orders; manual handling of heavy stock.
• Ensure compliance with policies and procedures.
• Deliver local area orders with a 3.5T van.

Skills

Team leadership

Customer service

Sales outreach

Communication

Willingness to step up

Team player

Positive attitude

Strong work ethic

Tools

Full Driving Licence

Job description

Salary:

£28,500 + Bonus + Excellent Benefits

Branch Supervisor - Ludlow (SY8 1XF) - Plumb Centre

So, who are we?

We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Ludlow, you’ll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm.

And here’s what we’d like you to have to be a successful Branch Supervisor.

• A Full Driving Licence is essential
• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic