Branch Supervisor

Wolseley Group; Carmarthen; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonuses

Maternity/adoption leave

Discounts (online & high street)

Healthcare access

YuLife app

Cycle to Work

Job summary

Plumb Centre, part of the Wolseley Group, is seeking a Branch Supervisor for Carmarthen. You will support the Branch Manager, supervise staff, assist customers at the trade counter, and work to grow the customer base and product range.

The role requires hands-on leadership, a willingness to step in when needed, and a proactive approach to driving sales and service excellence within a branch environment.

Qualifications

• Experience as a supervisor in a face-to-face sales environment is essential.
• Willingness to run the branch in the branch manager's absence.
• Comfortable making outbound sales calls to gain new business.
• Team player willing to undertake a range of branch duties to keep things running smoothly.
• Strong work ethic with a positive and proactive attitude.

Responsibilities

• Assist the Branch Manager with day-to-day running and operations within the branch and take charge when they are not available.
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals.
• Serve customers on the trade counter, offering advice and product knowledge.
• Develop the customer base, improve retention, satisfaction, product mix, and range.
• Identify and recommend ways to improve profits.
• Build rapport with suppliers.
• General warehouse duties including goods in/out, picking and packing customer orders.
• Ensure compliance with policies and procedures.

Skills

Supervisor experience

Face-to-face sales

Outbound sales calls

Team player

Willingness to step up

Job description

Salary:

£27,500 + Bonus + Excellent Benefits

Branch Supervisor - Carmarthen ( SA31 2BS) - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap - including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Carmarthen, You'll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix, and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers, and radiators)
• Ensure compliance with policies and procedures

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

And here's what we'd like you to have to be a successful Branch Supervisor.

• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic