Branch Operations Supervisor

Indie Campers; Greater Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the campervan marketplace is seeking a Branch Operations Supervisor in Greater Manchester. The role involves managing depot operations, ensuring excellent customer service, and maintaining the fleet. Ideal candidates are travel enthusiasts with strong organizational and customer contact skills, eager to grow in a fast-paced environment.

Benefits

Opportunities for career development

Continuous training and coaching

Performance and Referral Bonuses

Free Road Trips across Europe, North America, and Oceania

Qualifications

• Experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable.
• Fluent in English and eligible to work in the UK.
• Valid driver's license and confident driving a campervan.

Responsibilities

• Handle reservations, organize vehicle check-ins and check-outs.
• Train, supervise, and coach your team.
• Maintain the fleet and oversee logistics.

Skills

Customer contact skills

Problem-solving

Organizational skills

Job description

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About Us

Indie Campers, the go-to campervan marketplace, is on a mission to make road trips accessible to everyone. With a digital approach and customer-centric focus, Indie Campers offers a seamless booking experience and high-quality road trips at affordable prices.

Having welcomed over 300,000 travelers from 169 countries and renting over one million nights, we provide various options including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. We are driven by technology, and our challenges are both exciting and demanding, requiring top talent and motivation. We are expanding our team and looking for passionate individuals to join our journey.

The Role

We are seeking travel enthusiasts with a passion for guest service for our depot in Manchester - Rochdale. You will be the face of our company, reporting to the Branch and Regional Operations Manager - UKI, ensuring excellent customer service, maintaining our fleet, and managing all operational issues to guarantee smooth depot operations.

What Will You Work On?

1. Handle reservations, organize vehicle check-ins and check-outs, and coordinate team activities;
2. Train, supervise, and coach your team;
3. Maintain the fleet, oversee logistics, and ensure campervans are in top condition;
4. Manage workforce planning, inventory, local suppliers, and cleaning services;
5. Handle complaints, emergencies, and local issues to ensure smooth operations;
6. Assist in reselling campervans, including preparing and showing them to prospective buyers.

Who Are We Looking For?

1. Travel enthusiasts with excellent customer contact skills; experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable;
2. Fluent in English (mandatory);
3. Eligible to work in the UK with a valid driver's license and confident driving a campervan (mandatory);
4. Available to work on weekends and public holidays;
5. Responsible, reliable, well-organized, and problem-solving skills.

Our Commitment

• Be part of a young, fast-growing, innovative company where you can make a difference;
• Opportunities for career development in Field Operations and potential transfers to our offices in Lisbon, Mexico City, or Manila;
• Continuous training and coaching;
• Performance and Referral Bonuses as part of the compensation package;
• Free Road Trips across Europe, North America, and Oceania to experience Indie firsthand.

Ready to Go Indie?

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Travel Arrangements