Operations Team Supervisor

Clinical Partners; Arun; Remote; GBP 32,000 - 37,000; Full time

Job summary

A leading provider of mental health services is seeking Operations Team Supervisors to lead patient-facing support agents. This role focuses on optimizing processes, ensuring efficient communication, and enhancing patient experience. Ideal candidates will have strong people management skills and experience in dynamic environments. The position is primarily home-based with occasional travel for meetings.

Benefits

25 days paid holiday

Healthcare Cash Plan

Life Assurance

Flexible working opportunities

Access to a Wellbeing portal

Qualifications

• Experience in leading teams positively in a dynamic environment.
• Proven process improvement expertise.

Responsibilities

• Lead and support daily operations of a patient-facing support team.
• Handle complex escalations, including safeguarding concerns.
• Monitor team performance and use data to drive decisions.

Skills

Communication

Organizational Skills

Planning

Motivation Skills

Technology Efficiency

Job description

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Clinical Partners in one of the leading providers of mental health services, working both privately and with the NHS to support individuals and families experiencing mental health and emotional difficulties.

To maintain our patient-focused approach, we have a growing team of support staff ensuring smooth day-to-day operations.

As our business continues to grow, we are expanding our team and are excited to offer 3 permanent positions for Operations Team Supervisors within our NHS Operations Team.

This role involves leading a team of patient facing support agents, ensuring efficient patient communication, optimising processes, and collaborating with operations, HR, and business development to meet service objectives and enhance patient experience.

The ideal candidate will have strong people management skills, experience in leading teams positively in a dynamic environment, and proven process improvement expertise. Candidates should be comfortable working in an agile, scaling business and capable of driving change and improvement initiatives.

This primarily home-based role requires occasional travel to our head office in Semley, Dorset for meetings and team collaboration.

Key Responsibilities

• Lead and support daily operations of a patient-facing support team.
• Allocate resources effectively to meet service demand and improve efficiency.
• Handle complex escalations, including safeguarding concerns and data incidents.
• Collaborate with the Operations Manager on team capacity, recruitment, and onboarding.
• Foster strong cross-team collaboration for smooth service delivery.
• Champion a positive, patient-first approach and continuously improve team culture.
• Monitor team performance and use data to drive decisions.
• Set and uphold clear service quality expectations.
• Address issues impacting patient journeys and operational flow.
• Serve as the first point of contact for team questions and support complex issues with HR.
• Design, update, and implement processes, training materials, and SOPs.
• Lead new starter inductions and provide ongoing training.
• Ensure team members are fully trained and competent.
• Oversee mandatory and skills-based training.
• Act as a 'super user' for new tech systems, supporting rollouts and troubleshooting.
• Promote a collaborative, growth-focused team environment.
• Identify and escalate safeguarding concerns as needed
  
  

Requirements

Essential

• Exceptional communication skills, verbal and written, with the ability to build and maintain good relationships within the team and across departments
• Highly organised and strong planning organising and motivation skills
• Demonstrate experience delivering on targets and KPIs
• Ability to work under pressure and deal with stressful situations
• Experience of effectively working with technology and systems to deliver efficiency
  
  

Remuneration And Benefits

• £32,000 annual salary
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)
  
  

Equal Opportunities Employer

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

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