Branch Operations Manager

Securitas; Swindon Village; On-site; GBP 48,000 - 50,000; Full time

Job summary

An established industry player is seeking a Branch Operations Manager to lead service delivery in Bristol. This dynamic role offers the chance to drive operational excellence and team performance while overseeing a diverse portfolio of clients. Join a forward-thinking company that values innovation and client focus, and be part of a mission to deliver tailored protective solutions. With industry-leading learning and development opportunities, this position is perfect for passionate leaders ready to make a real difference in the security industry. Seize this opportunity to shape operations and inspire teams in a supportive environment.

Benefits

Car Allowance

Learning and Development Opportunities

Health & Well-being Programs

Qualifications

• Strong leadership skills with proven ability to inspire and motivate teams.
• Experience in managing operational service delivery with a focus on customer service.
• Proficient in using processes to drive operational efficiency.

Responsibilities

• Oversee high-quality service management and ensure continuous improvement.
• Foster employee engagement and implement succession planning.
• Collaborate with managers to drive operational effectiveness.

Skills

People Management

Operational Efficiency

Health & Safety Regulations

Business Intelligence Tools

Leadership

Client Orientation

Education

Experience in Security Industry

SIA Licence

Job description

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Company Description

Ready to take the next big step in your leadership career?
Join Securitas, a global leader in the security industry, where innovation, client focus, and people are at the core of everything we do. We deliver tailored protective solutions that blend cutting-edge technology with intelligence-driven insight - and now, we're looking for passionate leaders to be part of that mission.

We're currently hiring a Branch Operations Manager to lead our service delivery unit in Bristol. In this high-impact role, you'll oversee a diverse portfolio of clients while driving operational excellence, team performance, and exceptional service standards. You won't just manage operations - you'll shape them. This is your opportunity to lead change, champion innovation, and make a real difference.

Bristol

£48,000 - £50,000 DOE + £7,200 Car Allowance + OTE (~£14,000)

Industry leading & award winning Learning and development opportunities!

Job Description

Service Excellence:

• Oversee high-quality service management, ensuring continuous improvement in client services.
• Proactively manage resources and planning to maintain fully trained personnel.
• Ensure a client-oriented approach, reflected in positive client feedback (NPS scores).
• Deliver Securitas' high-quality standards in line with clients' Service Level Agreements (SLAs).
• Achieve operational performance targets, including indirect costs, labour efficiency, employee turnover, diversity, and inclusivity.
• Monitor branch KPIs related to people, safety, operations, customers, and finance.
• Collaborate with the Protective Services Development Manager (PSDM) to drive service excellence and operational effectiveness.

Leadership:

• Foster high levels of employee engagement, promoting Securitas' Core Values and Purpose.
• Recognize and reward outstanding staff performance through nominations and awards.
• Implement proactive succession planning to ensure operational continuity.
• Cultivate a continuous improvement culture, aligning operations with key performance outcomes.
• Strong leadership with the ability to inspire and motivate teams.
• Goal-oriented mindset with an empathetic and people-focused approach.
• Proven track record in delivering operational excellence.
• Strong business acumen and commercial awareness.
• Ability to build and maintain professional relationships and networks.
• Excellent written and verbal communication skills.
• Ability to build and lead high-performing teams.
• Experience in team leadership and managing conflicting priorities.

• Proven track record in operational service delivery with a strong focus on customer service.
• High level of professionalism, integrity, and personal presence.
• Experience in P&L ownership, forecasting, and budgeting.
• Right to work in the UK
• 5 year Checkable Employment History
• Driving Licence

Qualifications

Essential:

• Strong people management skills with experience in leading and motivating diverse teams.
• Understanding of using processes to drive operational efficiency.
• Knowledge of Health & Safety (H&S) regulations and their impact on employees.
• Ability to use business intelligence tools to optimize operations.
• Willingness to work flexibly, including out-of-hours shifts, to engage with staff.

Desireable:

• Security Industry experience
• SIA Licence

Additional Information

It's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I'm Interested' to submit your CV. Questions? Reach out anytime at [e-mail].

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks - Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
• Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs - Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today!