Branch Operations Manager

TN United Kingdom; Swindon; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to making the world a safer place. This role involves overseeing service management, ensuring high-quality standards, and fostering employee engagement. With a strong focus on operational excellence, you will lead diverse teams, implement succession planning, and drive continuous improvement. Embrace a culture of inclusivity and empowerment as you contribute to a mission-driven organization that values integrity and vigilance. If you are goal-oriented and passionate about leadership, this opportunity is perfect for you!

Benefits

Industry-leading training

Career development opportunities

Health & well-being programs

Diversity & inclusion initiatives

Qualifications

• Strong leadership with the ability to inspire and motivate teams.
• Proven track record in delivering operational excellence.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee high-quality service management, ensuring continuous improvement.
• Foster high levels of employee engagement and recognize outstanding performance.
• Monitor branch KPIs related to people, safety, operations, and finance.

Skills

People Management Skills

Operational Efficiency

Health & Safety Regulations

Business Intelligence Tools

Team Leadership

Customer Service Focus

Succession Planning

Education

Experience in Security Industry

SIA Licence

Job description

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• Oversee high-quality service management, ensuring continuous improvement in client services.
• Proactively manage resources and planning to maintain fully trained personnel.
• Ensure aclient-orientedapproach, reflected in positive client feedback (NPS scores).
• Deliver Securitas’ high-quality standards in line with clients’Service Level Agreements (SLAs).
• Achieve operational performance targets, including indirect costs, labour efficiency, employee turnover, diversity, and inclusivity.
• Monitor branch KPIs related topeople, safety, operations, customers, and finance.
• Collaborate with theProtective Services Development Manager (PSDM)to drive service excellence and operational effectiveness.

Leadership:

• Fosterhigh levels of employee engagement, promoting Securitas’ Core Values and Purpose.
• Recognize and reward outstanding staff performance through nominations and awards.
• Implement proactivesuccession planningto ensure operational continuity.
• Cultivate acontinuous improvementculture, aligning operations with key performance outcomes.
• Strong leadership with the ability toinspire and motivateteams.
• Goal-orientedmindset with an empathetic and people-focused approach.
• Proven track record indelivering operational excellence.
• Strongbusiness acumenand commercial awareness.
• Ability to build and maintain professionalrelationshipsand networks.
• Excellent written and verbal communicationskills.
• Ability to build and leadhigh-performing teams.
• Experience inteam leadershipand managing conflicting priorities.
• Proven track record inoperational service deliverywith a strong focus on customer service.
• High level ofprofessionalism, integrity, and personal presence.
• Experience inP&L ownership, forecasting, and budgeting.
• Right to work in the UK
• 5 year Checkable Employment History
• Driving Licence

Job Description

Service Excellence:

• Oversee high-quality service management, ensuring continuous improvement in client services.
• Proactively manage resources and planning to maintain fully trained personnel.
• Ensure aclient-orientedapproach, reflected in positive client feedback (NPS scores).
• Deliver Securitas’ high-quality standards in line with clients’Service Level Agreements (SLAs).
• Achieve operational performance targets, including indirect costs, labour efficiency, employee turnover, diversity, and inclusivity.
• Monitor branch KPIs related topeople, safety, operations, customers, and finance.
• Collaborate with theProtective Services Development Manager (PSDM)to drive service excellence and operational effectiveness.

Leadership:

• Fosterhigh levels of employee engagement, promoting Securitas’ Core Values and Purpose.
• Recognize and reward outstanding staff performance through nominations and awards.
• Implement proactivesuccession planningto ensure operational continuity.
• Cultivate acontinuous improvementculture, aligning operations with key performance outcomes.
• Strong leadership with the ability toinspire and motivateteams.
• Goal-orientedmindset with an empathetic and people-focused approach.
• Proven track record indelivering operational excellence.
• Strongbusiness acumenand commercial awareness.
• Ability to build and maintain professionalrelationshipsand networks.
• Excellent written and verbal communicationskills.
• Ability to build and leadhigh-performing teams.
• Experience inteam leadershipand managing conflicting priorities.

• Proven track record inoperational service deliverywith a strong focus on customer service.
• High level ofprofessionalism, integrity, and personal presence.
• Experience inP&L ownership, forecasting, and budgeting.
• Right to work in the UK
• 5 year Checkable Employment History
• Driving Licence

Qualifications

Essential:

• Strongpeople management skillswith experience in leading and motivating diverse teams.
• Understanding of using processes to driveoperational efficiency.
• Knowledge ofHealth & Safety (H&S) regulationsand their impact on employees.
• Ability to usebusiness intelligencetools to optimize operations.
• Willingness to work flexibly, includingout-of-hours shifts, to engage with staff.

Desireable:

• Security Industry experience
• SIA Licence

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [emailprotected] .

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!