Branch Operations Leader (Retail, Warehouse & Fleet)

LKQ Europe; Dundee; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave (Including Bank)

Career Growth across UK & Europe

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

LKQ Europe is seeking a Duty Manager to join the Dundee branch leadership team. You will report to the Branch Manager and work with other Duty Managers to run the day-to-day branch operations across retail, warehouse and fleet functions.

You will lead a multi-skilled team, focus on customer experience, and strive for operational excellence while developing colleagues and driving performance.

Qualifications

• Proven experience leading teams in fast-paced environments.
• Strong focus on customer service and retail/warehouse operations.
• Ability to drive KPIs, cost control and process improvements.
• Experience with stock control and logistics processes.
• Familiarity with fleet operations and delivery coordination.
• Excellent communication and people development skills.

Responsibilities

• Lead day-to-day branch operations across retail, warehouse and fleet functions.
• Coach, motivate and develop colleagues; conduct performance conversations.
• Drive customer satisfaction and effective service delivery.
• Manage branch sales, profit and margin targets; monitor costs and productivity.
• Maintain safety, compliance, and stock accuracy; conduct audits and training.

Skills

People leadership

Operations management

Customer service

KPIs & reporting

Stock control

Fleet operations

Tools

Reporting tools

Job description

LKQ Europe is seeking a Duty Manager to join the Dundee branch leadership team. You will report to the Branch Manager and work with other Duty Managers to run the day-to-day branch operations across retail, warehouse and fleet functions.

You will lead a multi-skilled team, focus on customer experience, and strive for operational excellence while developing colleagues and driving performance.