Branch Operations Leader: Drive Service & Growth

Air Liquide; Irlam; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Career development

Diversity & inclusion

Autonomy and accountability

Job summary

Air Liquide UK is seeking an experienced Branch Operations Manager for our Manchester site. You will direct, plan, and coordinate daily branch operations and sales activities, driving profitability, safety, and exceptional customer service while leading a high-performing team.

You will manage distribution of gas and hardgoods, ensure compliance with road transport legislation, oversee stock control, KPI recording, and collaboration with the Sales function to hit targets.

Qualifications

• Demonstrated experience in leading and coaching others in a management or supervisory position.
• Strong experience in distribution planning and order scheduling.
• Working knowledge of the HASAW Act health and safety requirements.
• Full, clean driving licence; forklift licence desirable.
• Knowledge of administrative procedures and systems.
• Good telephone manner.

Responsibilities

• Direct and coordinate branch activities for sale and distribution of gas and hardgoods.
• Ensure safety policy compliance for employees, customers, visitors & contractors.
• Deliver exceptional customer experience and drive customer satisfaction.
• Review financial statements, sales and activity reports to identify efficiencies and improvements.
• Manage team, schedules, and assign duties.
• Oversee stock control, purchasing, and stock counts.
• Collaborate with Sales to achieve targets and work with Plant Manager as appropriate.
• Monitor cash handling and ensure cash book balances.
• Drive employee engagement and develop the team.

Skills

Leadership

Distribution planning

Communication

Customer service

Team management

HASAW knowledge

Driving licence

Tools

Forklift licence

Job description

Air Liquide UK is seeking an experienced Branch Operations Manager for our Manchester site. You will direct, plan, and coordinate daily branch operations and sales activities, driving profitability, safety, and exceptional customer service while leading a high-performing team.

You will manage distribution of gas and hardgoods, ensure compliance with road transport legislation, oversee stock control, KPI recording, and collaboration with the Sales function to hit targets.