Branch Operations Manager

Air Liquide; Irlam; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Career development

Diversity & inclusion

Autonomy and accountability

Job summary

Air Liquide UK is seeking an experienced Branch Operations Manager for our Manchester site. You will direct, plan, and coordinate daily branch operations and sales activities, driving profitability, safety, and exceptional customer service while leading a high-performing team.

You will manage distribution of gas and hardgoods, ensure compliance with road transport legislation, oversee stock control, KPI recording, and collaboration with the Sales function to hit targets.

Qualifications

• Demonstrated experience in leading and coaching others in a management or supervisory position.
• Strong experience in distribution planning and order scheduling.
• Working knowledge of the HASAW Act health and safety requirements.
• Full, clean driving licence; forklift licence desirable.
• Knowledge of administrative procedures and systems.
• Good telephone manner.

Responsibilities

• Direct and coordinate branch activities for sale and distribution of gas and hardgoods.
• Ensure safety policy compliance for employees, customers, visitors & contractors.
• Deliver exceptional customer experience and drive customer satisfaction.
• Review financial statements, sales and activity reports to identify efficiencies and improvements.
• Manage team, schedules, and assign duties.
• Oversee stock control, purchasing, and stock counts.
• Collaborate with Sales to achieve targets and work with Plant Manager as appropriate.
• Monitor cash handling and ensure cash book balances.
• Drive employee engagement and develop the team.

Skills

Leadership

Distribution planning

Communication

Customer service

Team management

HASAW knowledge

Driving licence

Tools

Forklift licence

Job description

How will you CONTRIBUTE and GROW?

Air Liquide is seeking an experienced Branch Operations Manager for our site in Manchester. The Branch Operations Manager directs, plans, and coordinates all daily operational and sales activities for the branch. This role is responsible for driving branch profitability, maintaining and driving safety standards, delivering exceptional customer service, and leading a high-performing team.

• Direct and coordinate activities of the branch concerned with the sale & distribution of gas & hardgoods including both stores & yard activities
• To abide by the current Safety, Health and Environment policy giving priority to the safety of employees, customers, visitors & contractors at all times.
• Deliver exceptional customer experience, with a passion and enthusiasm for driving to improve customer satisfaction wherever possible.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine opportunities for efficiencies and program improvement.
• Management of team, preparing work schedules & assigning specific duties.
• Responsible for ensuring compliance to processes & legal obligations including road transport legislation
• Management & responsibility for delivery vehicles including road safety & load security
• Responsible for the recording of KPI's & branch related metrics
• Drive employee engagement. Lead and develop team to create a "One Team" atmosphere.
• Work alongside the Sales team to help to achieve the Company's sales and profit targets.
• Working with the Plant Manager where appropriate
• Satisfactory operation of the Company's purchasing and stock control system.
• Be instrumental in accurate and timely stock counts.
• Monitor the safekeeping of cash on the premises, with regards to cash sales ensure that the cash book balances at all times.
  The ideal person for this role will be an experienced Leader with proven experience in a distribution environment. You will need excellent communication skills with an ability to lead and motivate others.

We also look for:

• Demonstrated experience in leading and coaching others in a management or supervisory position.
• Strong experience in distribution planning and order scheduling.
• A working knowledge of the health and safety requirements of the HASAW Act.
• Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given.
• Knowledge of ISO9002 is desirable but not essential as training will be given.
• Demonstrated ability of working within a fast paced environment, maintaining high levels of customer satisfaction
• A full, clean driving licence.
• Forklift licence is desirable but not essential.
• Knowledge of administrative procedures and systems.
• Good telephone manner.
  Air Liquide is a global leader in the gas industry not by chance, but through our constant advances in the technological field. So when it comes to recruiting great people to join our business we take it seriously. We believe our talented people and their passion for our Business is what brings success to our group. Working at Air Liquide UK means having opportunities to evolve in an environment that actively promotes and encourages its people, recognises expertise, and offers genuine opportunities that provide colleagues with autonomy and accountability. We believe our people are the cornerstone of our Company as such we care about the development and growth of our people and teams as much as the development and growth of, At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
  We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.