Branch Operations Manager

Air Liquide; Lancashire; On-site; GBP 42,000 - 54,000; Full time

Job summary

Air Liquide is seeking a Branch Operations Manager for the Manchester site. You will lead daily branch operations, drive profitability, uphold safety standards, and oversee a high-performing team to deliver exceptional customer service.

You will work closely with Sales to meet targets, manage stock and purchasing, and ensure smooth vehicle operations and compliance with transport regulations.

Qualifications

• Demonstrated experience in leading and coaching others in a management or supervisory position.
• Strong experience in distribution planning and order scheduling.
• A working knowledge of the health and safety requirements of the HASAW Act.
• Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given.
• Knowledge of ISO9002 is desirable but not essential as training will be given.
• Demonstrated ability of working within a fast paced environment, maintaining high levels of customer satisfaction
• A full, clean driving licence.
• Forklift licence is desirable but not essential.
• Knowledge of administrative procedures and systems.
• Good telephone manner.

Responsibilities

• Direct and coordinate daily branch operations and sales activities.
• Drive branch profitability, maintain safety standards and deliver customer service.
• Lead a high-performing team and develop a collaborative ‘One Team’ culture.
• Work with Sales to achieve company sales and profit targets.
• Coordinate purchasing and stock control systems and ensure accurate stock counts.
• Oversee delivery vehicles and road safety and load security.
• Record KPIs and branch-related metrics.
• Monitor cash handling and ensure cash book balances.
• Ensure compliance with road transport legislation and related processes.

Skills

Leadership

Distribution planning

Order scheduling

Health and safety

Engineering knowledge

ISO9002 knowledge

Customer satisfaction

Driving licence

Forklift licence

Administrative procedures

Telephone skills

Job description

Air Liquide is a global leader in the gas industry not by chance, but through our constant advances in the technological field. So when it comes to recruiting great people to join our business we take it seriously. We believe our talented people and their passion for our Business is what brings success to our group. Working at Air Liquide UK means having opportunities to evolve in an environment that actively promotes and encourages its people, recognises expertise, and offers genuine opportunities that provide colleagues with autonomy and accountability. We believe our people are the cornerstone of our Company as such we care about the development and growth of our people and teams as much as the development and growth of our business.

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How will you CONTRIBUTE and GROW?

Air Liquide is seeking an experienced Branch Operations Manager for our site in Manchester. The Branch Operations Manager directs, plans, and coordinates all daily operational and sales activities for the branch. This role is responsible for driving branch profitability, maintaining and driving safety standards, delivering exceptional customer service, and leading a high-performing team.Direct and coordinate activities of the branch concerned with the sale & distribution of gas & hardgoods including both stores & yard activities

• To abide by the current Safety, Health and Environment policy giving priority to the safety of employees, customers, visitors & contractors at all times.
• Deliver exceptional customer experience, with a passion and enthusiasm for driving to improve customer satisfaction wherever possible.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine opportunities for efficiencies and program improvement.
• Management of team, preparing work schedules & assigning specific duties.
• Responsible for ensuring compliance to processes & legal obligations including road transport legislation
• Management & responsibility for delivery vehicles including road safety & load security
• Responsible for the recording of KPI's & branch related metrics
• Drive employee engagement. Lead and develop team to create a "One Team" atmosphere.
• Work alongside the Sales team to help to achieve the Company's sales and profit targets.
• Working with the Plant Manager where appropriate
• Satisfactory operation of the Company's purchasing and stock control system.
• Be instrumental in accurate and timely stock counts.
• Monitor the safekeeping of cash on the premises, with regards to cash sales ensure that the cash book balances at all times.

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Are you a MATCH?

The ideal person for this role will be an experienced Leader with proven experience in a distribution environment. You will need excellent communication skills with an ability to lead and motivate others.

We also look for:

• Demonstrated experience in leading and coaching others in a management or supervisory position.
• Strong experience in distribution planning and order scheduling.
• A working knowledge of the health and safety requirements of the HASAW Act.
• Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given.
• Knowledge of ISO9002 is desirable but not essential as training will be given.
• Demonstrated ability of working within a fast paced environment, maintaining high levels of customer satisfaction
• A full, clean driving licence.
• Forklift licence is desirable but not essential.
• Knowledge of administrative procedures and systems.
• Good telephone manner.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.