Branch Manager - Finchley

Scrivens-Opticians-; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Ongoing staff training

Leave entitlement (28 days + bank)

Job summary

Scrivens Opticians & Hearing Care seeks a Branch Manager to lead a busy optical and hearing care branch. You will inspire and support your team to deliver exceptional service, drive sales and maintain high professional standards in a customer-focused environment.

As a senior retail leader, you will manage operations, train staff, and collaborate with clinicians to ensure clinical excellence while building strong community relationships and upholding health and safety standards.

Qualifications

• Experience as a retail manager, ideally in optics, audiology, or healthcare.
• Strong leadership, people management and communication skills.
• Basic IT skills and familiarity with point‑of‑sale systems.

Responsibilities

• Lead and motivate your team to deliver outstanding customer service.
• Manage branch operations, meet sales targets and drive growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert eye/hearing care advice.
• Oversee stock, compliance and day-to-day branch efficiency.
• Collaborate with optometrists and audiologists to maintain clinical excellence.
• Engage with the local community to build relationships.
• Ensure compliance with company policies and health and safety standards.

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme