Branch Manager - Jersey | Lead, Develop & Delight Customers

Lloyds Banking Group; Greater London; Sur place; GBP 48 000 - 58 000; Plein temps

Avantages offerts par ce poste

Pension up to 15%

Annual performance bonus

Discounted shopping

28 days holiday + BH

Wellbeing initiatives

Parental leave

Résumé du poste

Lloyds Bank plc seeks a Branch Manager to lead our Jersey branch, overseeing daily operations, staff development and customer outcomes. You will coach teams to deliver exceptional service, manage resources effectively and promote a compliant, risk-aware culture.

Requirements include proven leadership in banking or financial services, strong coaching skills, and the ability to drive change while maintaining a customer-centric approach. Join us to shape excellent experiences for our customers.

Qualifications

• Proven leadership experience in banking or financial services.
• Strong coaching and people development skills.
• Excellent relationship-building and communication abilities.

Responsabilités

• Lead, coach and develop colleagues to deliver excellent customer experiences and outcomes.
• Build, deepen and retain customer relationships through proactive needs-based conversations.
• Manage branch operations, resources and performance to meet customer demand effectively.
• Champion risk awareness, regulatory compliance and fair customer outcomes.
• Support customers with digital banking and self-service solutions.
• Implement change and drive continuous improvement.
• Foster an inclusive culture focused on colleague wellbeing, development and engagement.

Connaissances

Leadership

Coaching & development

Relationship building

Operational performance

Change management

Customer outcomes

Description du poste

Lloyds Bank plc seeks a Branch Manager to lead our Jersey branch, overseeing daily operations, staff development and customer outcomes. You will coach teams to deliver exceptional service, manage resources effectively and promote a compliant, risk-aware culture.

Requirements include proven leadership in banking or financial services, strong coaching skills, and the ability to drive change while maintaining a customer-centric approach. Join us to shape excellent experiences for our customers.