Branch Manager

Lloyds Banking Group; Greater London; Presencial; GBP 48 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension up to 15%

Annual performance bonus

Discounted shopping

28 days holiday + BH

Wellbeing initiatives

Parental leave

Resumo da oferta

Lloyds Bank plc seeks a Branch Manager to lead our Jersey branch, overseeing daily operations, staff development and customer outcomes. You will coach teams to deliver exceptional service, manage resources effectively and promote a compliant, risk-aware culture.

Requirements include proven leadership in banking or financial services, strong coaching skills, and the ability to drive change while maintaining a customer-centric approach. Join us to shape excellent experiences for our customers.

Qualificações

• Proven leadership experience in banking or financial services.
• Strong coaching and people development skills.
• Excellent relationship-building and communication abilities.

Responsabilidades

• Lead, coach and develop colleagues to deliver excellent customer experiences and outcomes.
• Build, deepen and retain customer relationships through proactive needs-based conversations.
• Manage branch operations, resources and performance to meet customer demand effectively.
• Champion risk awareness, regulatory compliance and fair customer outcomes.
• Support customers with digital banking and self-service solutions.
• Implement change and drive continuous improvement.
• Foster an inclusive culture focused on colleague wellbeing, development and engagement.

Conhecimentos

Leadership

Coaching & development

Relationship building

Operational performance

Change management

Customer outcomes

Descrição da oferta de emprego

Job Summary

JOB TITLE: Branch Manager

LOCATION: Jersey

SALARY: From £53073, competitive package available

HOURS: Full Time

WORKING PATTERN: Daily office/branch attendance is expected.

To apply you need to have legal right to work and reside in Jersey. Please note that this is different to the right to work in the UK.

Key responsibilities

• Lead, coach and develop colleagues to deliver excellent customer experiences and outcomes.
• Build, deepen and retain customer relationships through proactive needs-based conversations.
• Manage branch operations, resources and performance to meet customer demand effectively.
• Champion risk awareness, regulatory compliance and fair customer outcomes.
• Support customers with digital banking and self-service solutions.
• Successfully implement change and drive continuous improvement.
• Foster an inclusive culture focused on colleague wellbeing, development and engagement.

Why join us

If you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it.

Ready for a career where you’ll learn and thrive?

What we’re looking for

• Proven leadership experience in banking, financial services or a customer-focused environment.
• Strong coaching and people development skills.
• Excellent relationship-building and communication skills.
• Experience managing operational performance, risk and customer service delivery.
• Ability to lead through change and create a positive team culture.
• Commitment to delivering outstanding customer outcomes.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives
• Generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.