Client Experience Lead – Affluent Banking & Relationships

Government of Jersey; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

Government of Jersey is seeking a proactive Customer Service Manager to join our Priority and International Banking team in Jersey. Working with Relationship Managers, you will deliver an exceptional client experience, provide operational and relationship-management support, and help deepen client relationships while collaborating across Banking, Operations, Credit, Compliance and Wealth teams.

This role is ideal for a client service professional who enjoys building trusted relationships and

Qualifications

• Experience in client service management.
• Ability to manage diverse client requests with professionalism.
• Proven track record in building trusted client relationships.

Responsibilities

• Lead a proactive customer service approach within Priority and International Banking.
• Provide high-quality operational and relationship-management support to clients.
• Strengthen and deepen client relationships to meet financial and non-financial objectives.
• Collaborate with Relationship Managers and cross-functional teams (Banking, Operations, Credit, Compliance, Wealth) to deliver seamless service.

Skills

Customer service

Relationship management

Stakeholder management

Team collaboration

Job description

Government of Jersey is seeking a proactive Customer Service Manager to join our Priority and International Banking team in Jersey. Working with Relationship Managers, you will deliver an exceptional client experience, provide operational and relationship-management support, and help deepen client relationships while collaborating across Banking, Operations, Credit, Compliance and Wealth teams.

This role is ideal for a client service professional who enjoys building trusted relationships and