Jersey Branch Leader — Drive Customer Outcomes

Lloyds Bank plc; United Kingdom; On-site; GBP 45,000 - 61,000; Full time

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Job summary

Lloyds Bank plc in Jersey is seeking an inspiring Branch Manager to lead, coach and develop a high-performing team, delivering excellent customer outcomes and strong operational performance. You will champion regulatory compliance and customer service excellence while supporting digital adoption and business growth.

As a member of the Jersey Leadership Team, you’ll collaborate across the business to provide outstanding customer experiences and reinforce Lloyds Bank's trusted local presence in

Qualifications

• Proven leadership experience in banking or customer-focused environments.
• Strong coaching and people development skills.
• Excellent relationship-building and communication abilities.

Responsibilities

• Lead, coach and develop colleagues to deliver excellent customer experiences.
• Build and retain customer relationships through proactive needs-based conversations.
• Manage branch operations, resources and performance to meet customer demand.
• Champion risk awareness, regulatory compliance and fair customer outcomes.
• Support customers with digital banking and self-service solutions.
• Implement change and drive continuous improvement.
• Foster an inclusive culture focused on wellbeing and engagement.

Skills

Leadership

Coaching

Relationship-building

Communication

Regulatory/compliance

Change management

Job description

Lloyds Bank plc in Jersey is seeking an inspiring Branch Manager to lead, coach and develop a high-performing team, delivering excellent customer outcomes and strong operational performance. You will champion regulatory compliance and customer service excellence while supporting digital adoption and business growth.

As a member of the Jersey Leadership Team, you’ll collaborate across the business to provide outstanding customer experiences and reinforce Lloyds Bank's trusted local presence in