Client Service Manager

gov; Saint Helier; Teletrabalho; GBP 40 000 - 60 000; Tempo integral

Resumo da oferta

Gov in Jersey is seeking a proactive Customer Service Manager to join the Priority and International Banking team. You will work with Relationship Managers to deliver an outstanding client experience and provide operational support to strengthen client relationships.

The role involves handling diverse client requests, collaborating across Banking, Operations, Credit, Compliance and Wealth teams, and developing knowledge of banking products while gaining broad exposure to affluent banking.

Qualificações

• Experience in client services or relationship management within banking or financial services.
• Ability to handle varied client requests with professionalism and discretion.
• Strong collaboration with Relationship Managers and other teams to deliver service excellence.

Responsabilidades

• Deliver exceptional client experience for existing and prospective clients.
• Provide high-quality operational and relationship-management support to the team.
• Collaborate across Banking, Operations, Credit, Compliance and Wealth teams to meet client needs.

Conhecimentos

Client relationship management

Customer service

Operational support

Cross-functional collaboration

Banking operations

Descrição da oferta de emprego

We are looking for a proactive and client-focused Customer Service Manager to join our Priority and International Banking team in Jersey.

Working closely with Relationship Managers, you will play an important role in delivering an exceptional experience to existing and prospective clients. You will provide high-quality operational and relationship‑management support, help strengthen and deepen client relationships, and contribute to the achievement of the team’s financial and non‑financial objectives.

This is an excellent opportunity for an experienced client service professional who enjoys building trusted relationships, managing varied and sometimes complex client requests, and collaborating across Banking, Operations, Credit, Compliance and Wealth teams. You will gain broad exposure to affluent banking while developing your knowledge of banking products.