Branch Manager

Lloyds Banking Group; United Kingdom; On-site; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Discounts

28 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group in Jersey seeks a Branch Manager to lead a high-performing team, drive exceptional customer outcomes, and ensure strong operational performance and regulatory compliance. You will champion digital adoption and foster an inclusive culture.

You will work with the Jersey Leadership Team to deliver outstanding customer experiences and support the local community, while delivering growth and risk-aware operations.

Qualifications

• Proven leadership experience in banking or financial services.
• Strong coaching and people development skills.
• Excellent relationship-building and communication abilities.
• Experience managing operational performance, risk and customer service.
• Ability to lead through change and foster an inclusive culture.
• Commitment to delivering outstanding customer outcomes.

Responsibilities

• Lead, coach and develop colleagues to deliver excellent customer experiences and outcomes.
• Build, deepen and retain customer relationships through proactive needs-based conversations.
• Manage branch operations, resources and performance to meet customer demand effectively.
• Champion risk awareness, regulatory compliance and fair customer outcomes.
• Support customers with digital banking and self-service solutions.
• Successfully implement change and drive continuous improvement.
• Foster an inclusive culture focused on colleague wellbeing, development and engagement.

Skills

Leadership

Coaching

Relationship building

Communication

Change management

Regulatory compliance

Job description

SALARY: From £53073, competitive package available

HOURS: Full Time

WORKING PATTERN: Daily office/branch attendance is expected.

For this role, you need to have legal right to work and reside in Jersey. Please note that this is different to the right to work in the UK.

What you'll be doing

We're looking for an inspiring and customer-focused leader to join our Jersey team as a Branch Manager.

As Branch Manager, you'll lead, coach and develop a high-performing team, ensuring excellent customer outcomes while delivering strong operational performance, regulatory compliance and business growth. You'll help customers achieve their financial goals, support vulnerable customers, champion digital adoption and create an inclusive culture where colleagues can thrive.

As a member of the Jersey Leadership Team, you'll work collaboratively across the business to deliver exceptional customer experiences and maintain Lloyds Bank's reputation as a trusted part of the local community.

Key responsibilities:

• Lead, coach and develop colleagues to deliver excellent customer experiences and outcomes.
• Build, deepen and retain customer relationships through proactive needs-based conversations.
• Manage branch operations, resources and performance to meet customer demand effectively.
• Champion risk awareness, regulatory compliance and fair customer outcomes.
• Support customers with digital banking and self-service solutions.
• Successfully implement change and drive continuous improvement.
• Foster an inclusive culture focused on colleague wellbeing, development and engagement.

If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that's shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it.

What we're looking for

• Proven leadership experience in banking, financial services or a customer-focused environment.
• Strong coaching and people development skills.
• Excellent relationship-building and communication skills.
• Experience managing operational performance, risk and customer service delivery.
• Ability to lead through change and create a positive team culture.
• Commitment to delivering outstanding customer outcomes.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies