Client Service Manager – Priority & International Banking

gov; Saint Helier; Remote; GBP 40,000 - 60,000; Full time

Job summary

Gov in Jersey is seeking a proactive Customer Service Manager to join the Priority and International Banking team. You will work with Relationship Managers to deliver an outstanding client experience and provide operational support to strengthen client relationships.

The role involves handling diverse client requests, collaborating across Banking, Operations, Credit, Compliance and Wealth teams, and developing knowledge of banking products while gaining broad exposure to affluent banking.

Qualifications

• Experience in client services or relationship management within banking or financial services.
• Ability to handle varied client requests with professionalism and discretion.
• Strong collaboration with Relationship Managers and other teams to deliver service excellence.

Responsibilities

• Deliver exceptional client experience for existing and prospective clients.
• Provide high-quality operational and relationship-management support to the team.
• Collaborate across Banking, Operations, Credit, Compliance and Wealth teams to meet client needs.

Skills

Client relationship management

Customer service

Operational support

Cross-functional collaboration

Banking operations

Job description

Gov in Jersey is seeking a proactive Customer Service Manager to join the Priority and International Banking team. You will work with Relationship Managers to deliver an outstanding client experience and provide operational support to strengthen client relationships.

The role involves handling diverse client requests, collaborating across Banking, Operations, Credit, Compliance and Wealth teams, and developing knowledge of banking products while gaining broad exposure to affluent banking.