Service Team Leader – Private Banking & Wealth Mgmt

Aplaro Ltd; Jersey Marine; On-site; GBP 60,000 - 85,000; Full time

Job summary

Barclays Jersey Private Bank seeks a Service Team Lead to oversee frontline service delivery, support relationship initiatives, and shape the strategic direction of relationship support. You will lead a high-performing team, drive customer service excellence, and partner with internal stakeholders in a fast-paced environment.

Responsibilities include managing operational risk, coaching staff, and delivering continuous improvement aligned with Barclays values.

Responsibilities

• oversee frontline service delivery for the Private Bank and Wealth Management team
• support relationship initiatives and shape the strategic direction of relationship support
• lead a high-performing team and coach colleagues to achieve objectives
• manage operational risk and ensure adherence to governance standards
• drive continuous improvement in service quality and efficiency
• partner with internal stakeholders to align with business strategy

Job description

Barclays Jersey Private Bank seeks a Service Team Lead to oversee frontline service delivery, support relationship initiatives, and shape the strategic direction of relationship support. You will lead a high-performing team, drive customer service excellence, and partner with internal stakeholders in a fast-paced environment.

Responsibilities include managing operational risk, coaching staff, and delivering continuous improvement aligned with Barclays values.