Branch Manager

Lloyds Banking Group; St Helier; On-site; GBP 45,000 - 61,000; Full time

Benefits offered by this job

Pension up to 15%

Performance bonus

28 days holiday

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Bank plc in Jersey is seeking an inspiring Branch Manager to lead a high-performing team, drive excellent customer outcomes and deliver strong operational performance in a local community setting.

You will coach colleagues, manage risk and regulatory compliance, champion digital banking adoption, and create an inclusive culture where staff can thrive.

Qualifications

• Proven leadership experience in banking or customer-focused environments.
• Strong coaching and people development skills.
• Excellent relationship-building and communication abilities.
• Experience managing risk, compliance and customer service delivery.
• Ability to lead through change and foster an inclusive culture.

Responsibilities

• Lead, coach and develop colleagues to deliver excellent customer experiences.
• Build and deepen customer relationships through proactive conversations.
• Manage branch operations, resources and performance to meet demand.
• Champion risk awareness, regulatory compliance and fair outcomes.
• Support customers with digital banking and self-service solutions.
• Drive continuous improvement and change initiatives.
• Foster an inclusive culture focused on wellbeing and engagement.

Skills

Leadership

Coaching

Relationship-building

Communication

Regulatory compliance

Digital banking adoption

Change management

Customer service

Job description

End DateMonday 19 October 2026Salary Range£0 - £0We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsJob ShareJob Description Summary.Job DescriptionJOB TITLE: Branch ManagerLOCATION: JerseySALARY: From £53073, competitive package availableHOURS: Full TimeWORKING PATTERN: Daily office/branch attendance is expected.For this role, you need to have legal right to work and reside in Jersey. Please note that this is different to the right to work in the UK.What you’ll be doingWe're looking for an inspiring and customer-focused leader to join our Jersey team as a Branch Manager.As Branch Manager, you'll lead, coach and develop a high-performing team, ensuring excellent customer outcomes while delivering strong operational performance, regulatory compliance and business growth. You'll help customers achieve their financial goals, support vulnerable customers, champion digital adoption and create an inclusive culture where colleagues can thrive.As a member of the Jersey Leadership Team, you'll work collaboratively across the business to deliver exceptional customer experiences and maintain Lloyds Bank's reputation as a trusted part of the local community.Key responsibilities:Lead, coach and develop colleagues to deliver excellent customer experiences and outcomes.Build, deepen and retain customer relationships through proactive needs-based conversations.Manage branch operations, resources and performance to meet customer demand effectively.Champion risk awareness, regulatory compliance and fair customer outcomes.Support customers with digital banking and self-service solutions.Successfully implement change and drive continuous improvement.Foster an inclusive culture focused on colleague wellbeing, development and engagement.Why join usIf you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it.What we’re looking forProven leadership experience in banking, financial services or a customer-focused environment.Strong coaching and people development skills.Excellent relationship-building and communication skills.Experience managing operational performance, risk and customer service delivery.Ability to lead through change and create a positive team culture.Commitment to delivering outstanding customer outcomes.This is a place for youOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusBenefits you can adapt to your lifestyle, such as discounted shopping28 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesReady for a career where you’ll learn and thrive? Apply today and find out more.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.