Branch Manager: Growth in Optics & Audiology

Scrivens Opticians; Stretford; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Job summary

Scrivens Opticians is looking for an experienced Branch Manager to lead a busy retail team, deliver exceptional customer service, and uphold the highest professional standards in optics and hearing care.

You will drive sales, manage day-to-day operations, coach staff, and collaborate with clinicians to maintain clinical excellence while building strong local relationships.

This family-run company offers competitive pay, staff discounts, a pension scheme, and opportunities for career progression.

Qualifications

• Experience in retail management, preferably in optics/audiology/healthcare.
• Strong leadership, people management, and customer-first mindset.
• Good communication skills and basic IT/POS familiarity.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage branch operations, hit sales targets, drive business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Job description

Scrivens Opticians is looking for an experienced Branch Manager to lead a busy retail team, deliver exceptional customer service, and uphold the highest professional standards in optics and hearing care.

You will drive sales, manage day-to-day operations, coach staff, and collaborate with clinicians to maintain clinical excellence while building strong local relationships.

This family-run company offers competitive pay, staff discounts, a pension scheme, and opportunities for career progression.