Branch Manager - Eye & Hearing Care Leader

Scrivens-Opticians-; Weymouth; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Training opportunities

Personal development

Annual leave 28 days (incl bank)

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager in Weymouth to lead a dedicated team in delivering exceptional eye and hearing care. You will drive sales growth, coach staff, and ensure high standards of customer service in a community-focused branch.

The role requires strong leadership, healthcare/optics familiarity, and a proactive, hands-on management style to sustain performance and patient satisfaction.

Qualifications

• Proven leadership of a retail team in a customer-focused environment.
• Strong communication and people-management skills.
• Hands-on approach to problem solving and driving sales growth.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with Company policies, health and safety standards and regulatory requirements.

Skills

Leadership

People management

Customer service

Communication

Retail management

Tools

POS systems

IT basics

Job description

Scrivens Opticians & Hearing Care is seeking a Branch Manager in Weymouth to lead a dedicated team in delivering exceptional eye and hearing care. You will drive sales growth, coach staff, and ensure high standards of customer service in a community-focused branch.

The role requires strong leadership, healthcare/optics familiarity, and a proactive, hands-on management style to sustain performance and patient satisfaction.