Branch Manager - Weymouth

Scrivens-Opticians-; Weymouth; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Training opportunities

Personal development

Annual leave 28 days (incl bank)

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager in Weymouth to lead a dedicated team in delivering exceptional eye and hearing care. You will drive sales growth, coach staff, and ensure high standards of customer service in a community-focused branch.

The role requires strong leadership, healthcare/optics familiarity, and a proactive, hands-on management style to sustain performance and patient satisfaction.

Qualifications

• Proven leadership of a retail team in a customer-focused environment.
• Strong communication and people-management skills.
• Hands-on approach to problem solving and driving sales growth.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with Company policies, health and safety standards and regulatory requirements.

Skills

Leadership

People management

Customer service

Communication

Retail management

Tools

POS systems

IT basics

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme