Branch Manager

Edwards & Pearce Ltd.; Hull and East Yorkshire; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Performance-related bonus

Professional and leadership developp2?

Leadership development opportunities

Job summary

Edwards & Pearce Ltd. in Hull seeks a Branch Manager to lead the team, drive growth, ensure superb customer outcomes and strong regulatory compliance. You will translate objectives into implementable priorities, coach staff, and build a high-performing, inclusive culture.

The role focuses on operational excellence, accountability, and delivering sustainable business growth while maintaining high professional standards and strong relationships with customers and insurers.

Qualifications

• Demonstrated leadership experience within insurance, financial services or customer-facing environment.
• Proven coaching and development of teams with clear objectives and performance management.
• Experience overseeing operations, resources, service delivery and controls.
• Ability to improve processes, productivity and customer outcomes for growth.
• Excellent communication and relationship-building capabilities.
• Ability to manage multiple priorities in a fast-moving environment.
• Willingness to build knowledge of FCA requirements and Consumer Duty; direct insurance expertise not essential.
• Desirable: Cert CII or progression toward accreditation.
• Desirable: community engagement and change-management experience.

Responsibilities

• Translate branch objectives into clear priorities and track delivery.
• Drive growth through sales activity, customer retention and service quality.
• Foster relationships with customers, insurers and internal teams.
• Provide visible leadership, set expectations and coach the team.
• Recruit, develop and retain talent while building succession potential.
• Oversee efficient branch operations and uphold governance and compliance.

Skills

Leadership experience

Coaching and development

Operations management

Process improvement

Communication & relationship building

Prioritising multiple tasks

FCA knowledge willingness

Change management

Community engagement experience

Job description

A fantastic new opportunity for a Branch Manager to join a great company renowned for their expert advice and excellent customer service.

The Role

The Branch Manager is responsible for leading the Hull branch's people, operations, performance and overall growth. Prior insurance experience is not essential; success comes from being an exceptional, hands on leader who develops people, builds accountability, raises performance and drives sales while ensuring excellent customer outcomes and strong regulatory compliance.

Responsibilities

• Business Growth & Performance
  • Translate company objectives into clear, actionable priorities for the branch and track delivery.
  • Drive sustainable growth through effective sales activity, customer retention, service quality and operational discipline.
  • Cultivate productive relationships with customers, insurers, partners and internal teams.
• People Leadership & Coaching
  • Provide visible, consistent leadership that sets expectations and standards.
  • Build capability and ownership through structured one to ones, team meetings and ongoing coaching.
  • Celebrate high performance, tackle underperformance promptly and support individual development.
• Team Management & Culture
  • Foster an inclusive, collaborative and high performing team environment.
  • Recruit, develop and retain talented individuals who strengthen the branch's capability.
  • Build succession strength and leadership potential across the team.
• Operational Excellence
  • Oversee efficient, well controlled branch operations, ensuring resources, processes and service levels are optimised.
  • Use management information, customer insight and feedback to refine processes, improve productivity and enhance the customer experience.
• Compliance & Governance
  • Maintain full compliance with FCA requirements, Consumer Duty and internal policies.
  • Champion fair customer outcomes, manage risks effectively and uphold high professional standards.

The Candidate

• Skills & Experience
  • Essential
    • Demonstrated leadership experience gained within insurance, financial services, another commercial sector or a customer facing environment.
    • A strong track record of coaching and developing teams, setting clear objectives and managing performance constructively.
    • Experience overseeing operations, resources, service delivery and business controls.
    • Proven ability to enhance processes, productivity, customer outcomes and sustainable business growth.
    • Excellent communication, influencing and relationship building capabilities.
    • Confident managing multiple priorities in a fast moving environment.
    • Willingness to build knowledge of FCA requirements, Consumer Duty and customer focused conduct standards; direct insurance expertise is not essential.
  • Desirable
    • Cert CII qualification or a commitment to working towards professional accreditation.
    • Experience building local business relationships and leading community engagement activity.
    • Background in supporting organisational change, integrating teams or scaling operations during periods of growth.
• Personal Attributes
  • Engaging, energetic, visible and supportive.
  • A capable coach who provides clarity, direction and constructive feedback.
  • Results focused, organised and accountable.
  • Collaborative, approachable and adaptable.
  • Commercially aware, ethical and committed to delivering excellent customer outcomes.

Benefits

• Performance-related bonus.
• Professional and leadership development opportunities.

Edwards & Pearce is an Equal Opportunities Employer.