Assistant Branch Manager

Reed; Colchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression

Ongoing training

Collaborative environment

Long-term prospects

Job summary

Reed in Colchester is seeking an experienced Assistant Branch Manager to help run a busy operation. This hands-on role blends leadership, customer engagement and operational management to drive service excellence and branch performance.

You will work closely with the Branch Manager to coach the team, manage stock, pricing and processes, ensure accurate fulfilment of orders, and sustain strong relationships with customers and suppliers while contributing to growth and profitability.

Qualifications

• Experience in a branch, operations or supervisory role.
• Strong people management and relationship-building skills.
• Commercial awareness with targets or budgets.
• Excellent organisational and problem-solving abilities.
• Forklift certification would be beneficial but is not essential.

Responsibilities

• Build and maintain relationships with customers, suppliers and colleagues.
• Support the overall performance and profitability of the branch.
• Manage stock levels, pricing structures and operational processes.
• Help coordinate transport and delivery activities to ensure excellent service levels.
• Lead, coach and motivate team members to achieve business objectives.
• Ensure customer orders are fulfilled accurately and efficiently.
• Maintain compliance with all relevant Health & Safety and company procedures.
• Monitor local market activity and identify opportunities for growth.
• Work collaboratively with internal teams to resolve issues and enhance customer satisfaction.
• Provide support across all areas of the operation as required.

Skills

People management

Customer service

Leadership

Organisational skills

Problem solving

IT skills

Education

Tools

Microsoft Office

Job description

An established and growing organisation is looking for an experienced Assistant Branch Manager to support the day-to-day running of a busy operation. This is a hands-on role that combines leadership, customer engagement, commercial awareness, and operational management.

Working closely with the Branch Manager, you will help drive performance, support the team, and ensure exceptional service standards while contributing to the continued success and growth of the business.

Key Responsibilities

• Build and maintain strong relationships with customers, suppliers and colleagues.
• Support the overall performance and profitability of the branch.
• Manage stock levels, pricing structures and operational processes.
• Help coordinate transport and delivery activities to ensure excellent service levels.
• Lead, coach and motivate team members to achieve business objectives.
• Ensure customer orders are fulfilled accurately and efficiently.
• Maintain compliance with all relevant Health & Safety and company procedures.
• Monitor local market activity and identify opportunities for growth.
• Work collaboratively with internal teams to resolve issues and enhance customer satisfaction.
• Provide support across all areas of the operation as required.

Skills & Experience Required

• Previous experience in a branch, operations, customer service, sales or supervisory role.
• Strong people management and relationship-building skills.
• Commercial awareness with experience working towards targets, budgets or performance goals.
• Excellent organisational and problem-solving abilities.
• Competent IT skills, including Microsoft Office and internal business systems.
• Experience leading or mentoring team members would be advantageous.
• Understanding of profit and loss management is desirable.
• Forklift certification would be beneficial but is not essential.

What's on Offer?

• Competitive salary.
• Opportunities for career progression and personal development.
• Ongoing training and support.
• A collaborative and supportive working environment.
• Long-term career prospects within a successful and growing business.

Interested?

If you're an experienced operations, branch or team leader looking for your next opportunity in Colchester, we would love to hear from you.