Branch Leader: Customer Experience & Growth

Skipton Building Society Group; Aberdeen City; Hybrid; GBP 41,000 - 46,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Employer matched pension up to 10%

Private medical insurance

Salary sacrifice for hybrid/electric車

Job summary

Skipton Building Society in Aberdeen is seeking a Branch Manager to lead a team of customer-facing colleagues, delivering an exceptional service experience at the Aberdeen branch. The role involves inspiring performance, owning the branch plan, and driving commercial growth while maintaining strong customer relationships.

You will promote our products through coaching and observations, and you will be hands-on with customers, including My Review appointments, to support colleagues and customers

Qualifications

• Experience in a management role in a customer facing environment.
• Proven track record of delivering great customer service.
• Effective communication and time management.
• Ability to take an entrepreneurial approach to maximising business opportunities.

Responsibilities

• Lead a team of customer facing colleagues, promoting high standards of customer service and delivering an exceptional experience to all customers.
• Take ownership of the branch contribution plan, focusing on commercial growth and looking after existing customers.
• Ensure team confidently promotes our products and services through coaching, observations and clear objectives linked to the branch plan.
• Lead from the front in a hands-on role, including serving customers and conducting 'My Review' appointments.

Skills

Leadership experience

Customer service excellence

Effective communication

Time management

Stakeholder management

Entrepreneurial mindset

Job description

Skipton Building Society in Aberdeen is seeking a Branch Manager to lead a team of customer-facing colleagues, delivering an exceptional service experience at the Aberdeen branch. The role involves inspiring performance, owning the branch plan, and driving commercial growth while maintaining strong customer relationships.

You will promote our products through coaching and observations, and you will be hands-on with customers, including My Review appointments, to support colleagues and customers