Branch Leader: Elevate Customer Experience & Team

Nationwide; Peterhead; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Access to private medical insurance

A highly competitive pension

Annual performance related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub health and wellness

Up to 2 days of paid volunteering

Job summary

Nationwide is seeking a Branch Manager for our Peterhead, Aberdeenshire branch. This permanent, full-time role (35 hours/week, Monday–Saturday) focuses on leading a high-performing team, delivering exceptional customer service, and executing the branch business plan.

Training will be virtual, with a strong emphasis on keeping branches open and serving local communities. In this role you will manage people, meet FCA standards, and drive opportunities to improve outcomes for customers while

Qualifications

• Experience leading teams in a retail/banking environment.
• Strong understanding of customer service standards and FCA expectations.
• Ability to develop and execute a branch business plan.
• Proven ability to drive performance and coach others.

Responsibilities

• Lead and motivate branch team to deliver outstanding service.
• Create and implement the branch business plan and targets.
• Ensure compliance with regulatory standards and processes.
• Manage day-to-day branch operations and training needs.

Skills

Leadership

People management

Customer focus

Commercial awareness

Team training

Job description

Nationwide is seeking a Branch Manager for our Peterhead, Aberdeenshire branch. This permanent, full-time role (35 hours/week, Monday–Saturday) focuses on leading a high-performing team, delivering exceptional customer service, and executing the branch business plan.

Training will be virtual, with a strong emphasis on keeping branches open and serving local communities. In this role you will manage people, meet FCA standards, and drive opportunities to improve outcomes for customers while