Branch Finance & Customer Success Administrator

GSF Car Parts Limited; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Job summary

GSF Car Parts Limited is seeking a Branch Administrator to support branch financial performance and daily operations. You will handle POD notes, balance tills, and oversee banking while liaising with head office.

The role requires a proactive, organised individual with strong customer service and IT skills, capable of handling calls and in-branch transactions in a fast-paced sales environment. 45 hours weekly, Monday to Friday with some Saturdays.

Qualifications

• Must be able to work quickly and under pressure to deadlines.
• Organised with great attention to detail.
• Target driven, motivated by sales and able to deal with rejection.
• Willingness to learn and develop.
• A team player with the ability to also work independently.
• Confident and polite telephone manner.
• Excellent communicator.
• Good Interpersonal skills.
• IT Literate.

Responsibilities

• Ensure all proof of delivery (POD) notes are accounted for.
• Investigate missing PODs and obtain replacements if required.
• Balance branch till daily and ensure accuracy.
• Complete branch banking books and daily bank deposits.
• Forward till reports to Head Office and update banking template.
• Allocate pay later notes.
• Monitor unpaid cash sale reports and escalate discrepancies.
• Collect outstanding amounts in a timely manor.
• Run weekly account statements and keep them up to date.
• Ensure staff accounts are up to date.
• Monitor and analyse the age debt report.
• Allocate customer payments and bank monies daily.
• Update customer notes as required.
• Monitor and review customer credit limits.
• Handle general customer queries face-to-face or by phone.

Skills

Organised

Attention to detail

Customer service

Excellent communicator

IT literate

Team player

Willingness to learn

Tools

POD handling

Job description

GSF Car Parts Limited is seeking a Branch Administrator to support branch financial performance and daily operations. You will handle POD notes, balance tills, and oversee banking while liaising with head office.

The role requires a proactive, organised individual with strong customer service and IT skills, capable of handling calls and in-branch transactions in a fast-paced sales environment. 45 hours weekly, Monday to Friday with some Saturdays.