Branch Administrator

GSF Car Parts Limited; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Job summary

GSF Car Parts Limited is seeking a Branch Administrator to support branch financial performance and daily operations. You will handle POD notes, balance tills, and oversee banking while liaising with head office.

The role requires a proactive, organised individual with strong customer service and IT skills, capable of handling calls and in-branch transactions in a fast-paced sales environment. 45 hours weekly, Monday to Friday with some Saturdays.

Qualifications

• Must be able to work quickly and under pressure to deadlines.
• Organised with great attention to detail.
• Target driven, motivated by sales and able to deal with rejection.
• Willingness to learn and develop.
• A team player with the ability to also work independently.
• Confident and polite telephone manner.
• Excellent communicator.
• Good Interpersonal skills.
• IT Literate.

Responsibilities

• Ensure all proof of delivery (POD) notes are accounted for.
• Investigate missing PODs and obtain replacements if required.
• Balance branch till daily and ensure accuracy.
• Complete branch banking books and daily bank deposits.
• Forward till reports to Head Office and update banking template.
• Allocate pay later notes.
• Monitor unpaid cash sale reports and escalate discrepancies.
• Collect outstanding amounts in a timely manor.
• Run weekly account statements and keep them up to date.
• Ensure staff accounts are up to date.
• Monitor and analyse the age debt report.
• Allocate customer payments and bank monies daily.
• Update customer notes as required.
• Monitor and review customer credit limits.
• Handle general customer queries face-to-face or by phone.

Skills

Organised

Attention to detail

Customer service

Excellent communicator

IT literate

Team player

Willingness to learn

Tools

POD handling

Job description

About The Role

We are looking for a Branch Administrator who as part of your role will support the branch by contributing to the financial performance.

Main duties include:

• Ensure all proof of delivery (POD) notes are accounted for
• Ensure missing notes and POD's are investigated and replacements obtained if required
• Balance branch till daily ensuring everything is accurate and up to date
• Complete branch banking books and ensure monies are banked daily
• Forwarding till reports to Head Office and update banking template
• Allocate pay later notes
• Monitor unpaid cash sale reports, escalating any discrepancies or queries
• Ensuring any unpaid or outstanding amounts are collected in a timely manor
• Running the weekly account statements and ensure these are up to date
• Ensuring staff accounts are up to date
• Monitor and analyse the age debt report
• Allocate customer payments whilst ensuring monies are banked daily
• Updating customer notes with detail as and when required
• Monitor and review customer credit limits
• Dealing with general customer queries either face to face or over the telephone

Working hours:

45(average) hours Monday to Friday, including alternate Saturday working

As a Branch Administrator, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

About You

What you'll need to succeed:

• Have the ability to work quickly and under pressure to deadlines
• Organised with great attention to detail
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Confident and polite telephone manner
• Excellent communicator
• Good Interpersonal skills
• IT Literate

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that's their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100's of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.