Branch Administrator

GSF Car Parts Limited; High Wycombe; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Performance-based bonus

28 days annual leave (plus up to 5 by,

Free flu vaccine

Health & wellbeing tools

Pension advice

Life assurance

Discounts with major brands

Financial wellbeing products

Volunteer time off

Training & career progression

Job summary

GSF Car Parts Limited is seeking a Branch Administrator for our High Wycombe branch. The role supports the branch’s financial performance with duties including balancing tills, processing branch banking, POD handling and reporting to Head Office.

The ideal candidate will have telesales or customer service experience in a fast-paced environment, be highly organised, and possess excellent communication skills with a professional telephone manner.

Qualifications

• Experience in telesales and/or customer service, ideally in a fast-paced sales-driven environment.
• Organised with great attention to detail and able to work under deadlines.
• Excellent communicator with strong telephone manners.

Responsibilities

• Balance branch till daily and ensure accuracy.
• Process branch banking and daily banking of monies.
• Handle POD notes, investigate missing notes and replacements if needed.
• Forward till reports to Head Office and update banking template.
• Monitor unpaid cash sale reports and follow up on discrepancies.
• Update customer notes and review credit limits.
• Respond to customer queries in person or by phone.

Skills

Telesales

Customer service

IT literate

Excellent communicator

Interpersonal skills

Ability to work under pressure

Tools

CRM (unspecified)

Job description

About The Role

We are looking for a Branch Administrator who as part of your role will support the branch by contributing to the financial performance. Main duties include:

• Ensure all proof of delivery (POD) notes are accounted for
• Ensure missing notes and POD’s are investigated and replacements obtained if required
• Balance branch till daily ensuring everything is accurate and up to date
• Complete branch banking books and ensure monies are banked daily
• Forwarding till reports to Head Office and update banking template
• Allocate pay later notes
• Monitor unpaid cash sale reports, escalating any discrepancies or queries
• Ensuring any unpaid or outstanding amounts are collected in a timely manor
• Running the weekly account statements and ensure these are up to date
• Ensuring staff accounts are up to date
• Monitor and analyse the age debt report
• Allocate customer payments whilst ensuring monies are banked daily
• Updating customer notes with detail as and when required
• Monitor and review customer credit limits
• Dealing with general customer queries either face to face or over the telephone

Working hours:

25 (average) hours Monday to Friday, including alternate Saturday working

As a Branch Administrator, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

About You

What you'll need to succeed:

• Have the ability to work quickly and under pressure to deadlines
• Organised with great attention to detail
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Confident and polite telephone manner
• Excellent communicator
• Good Interpersonal skills
• IT Literate

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!

#INDGSF