Branch Customer Service Pro - Digital Banking & Fraud

HSBC; Lowestoft; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Employee discounts

Pension

BUPA Healthcare

Life assurance

Flexible benefits platform

Sharesave

Job summary

HSBC in the United Kingdom is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and support diverse needs with a focus on inclusion. The role emphasizes fraud awareness and empowering customers to bank in their preferred way.

You will join a branch-focused team, handling inquiries, owning cases from start to finish, and delivering a personalised, friendly, and efficient service.

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional customer experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support approach.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Communication skills

Empathy

Customer service

Job description

HSBC in the United Kingdom is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and support diverse needs with a focus on inclusion. The role emphasizes fraud awareness and empowering customers to bank in their preferred way.

You will join a branch-focused team, handling inquiries, owning cases from start to finish, and delivering a personalised, friendly, and efficient service.