Customer Service Consultant — Banking & Digital Help

HSBC Holdings plc; Lowestoft; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Paid holidays

HSBC Perks

Pension plan

Life Assurance

Flexible benefits

Job summary

HSBC Holdings plc is seeking a Customer Service Consultant to educate customers on HSBC digital platforms and fraud awareness, providing exceptional service as the first point of contact for branches. You will identify vulnerable customers and support those with more complex banking needs, delivering a personalised, friendly experience.

You will receive in-branch training, with an attractive starting salary and a discretionary annual bonus, plus generous holidays and pension benefits.

Qualifications

• Demonstrates strong customer-facing communication and empathy.
• Ability to own inquiries through to resolution.
• Resilience in a changing environment.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine the best way to support them.
• Assist customers with complex banking needs to ensure confident choices.

Skills

Customer service

Communication

Empathy

Ownership

Problem solving

Job description

HSBC Holdings plc is seeking a Customer Service Consultant to educate customers on HSBC digital platforms and fraud awareness, providing exceptional service as the first point of contact for branches. You will identify vulnerable customers and support those with more complex banking needs, delivering a personalised, friendly experience.

You will receive in-branch training, with an attractive starting salary and a discretionary annual bonus, plus generous holidays and pension benefits.