Digital Banking Educator & Customer Care Champion

HSBC Group; Lowestoft; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding service at branches, educate customers to use digital platforms, and protect them from fraud.

You will own customer enquiries to resolution, support those with complex needs, and potentially assist nearby branches. The role is full-time, 35 hours per week, with training and benefits including a discretionary bonus and pension.

Qualifications

• Demonstrates empathy and strong conversational skills.
• Able to communicate clearly and effectively with customers.
• Passion for delivering an outstanding customer experience.

Responsibilities

• Be the first point of contact for customers at branch, owning their needs.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support.
• Handle complex banking inquiries with a personalised, friendly approach.
• Support other local branches when required.

Skills

Conversation empathy

Excellent communication

Customer focus

Right to work in UK

Job description

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding service at branches, educate customers to use digital platforms, and protect them from fraud.

You will own customer enquiries to resolution, support those with complex needs, and potentially assist nearby branches. The role is full-time, 35 hours per week, with training and benefits including a discretionary bonus and pension.