Savings Administrator – Hybrid (12-Month Contract)

Leek Building Society; West Midlands; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

7.5% employer pension contribution

26 days holiday + bank holidays

Holiday purchase and sale scheme

Free health screening

GP access 24/7 for you and family

Mental health support

Sick pay and family leave

Life assurance

Savings account bonus

Learning & development

Retail discounts

Onsite gym

Flexible and hybrid working

Job summary

Leek Building Society is seeking a careful and customer-focused Savings Assistant on a 12-month fixed-term contract. You will support savings activities, respond to inquiries, process account instructions, and maintain accurate records.

The role is 35 hours per week, hybrid with at least two days in the office, and offers a comprehensive benefits package. Working with branch and central teams, you will help ensure accurate, compliant processing and opportunities to improve processes, delivering

Qualifications

• Experience in customer service, administration or operational support.
• Strong attention to detail with accurate record-keeping.
• Good numeracy, written communication and organisational skills.
• Confidence using Microsoft Office (Outlook, Word, Excel).
• Professional communication with customers and colleagues.
• Collaborative approach with ownership to resolve routine issues.
• Understanding of confidentiality and compliance for positive outcomes.
• Willingness to participate in Saturday rota during peak periods.

Responsibilities

• Respond to savings enquiries by telephone, correspondence or digital channels.
• Process and administer savings accounts per customer instructions and procedures.
• Coordinate customer mailings within service standards.
• Review savings documentation for accuracy and compliance with procedures.
• Collaborate with branches to resolve issues and prevent recurring errors.
• Maintain accurate customer and account records across systems.
• Keep knowledge of savings products and regulations up to date.
• Identify opportunities to improve processes and customer outcomes.
• Support achievement of team objectives and escalate risks when needed.
• Take ownership and contribute to team success.

Skills

Customer service

Administration

Attention to detail

Numeracy

Microsoft Office

Professional communication

Saturday rota

Teamwork

Confidentiality

Tools

CRM systems

Excel

Job description

Leek Building Society is seeking a careful and customer-focused Savings Assistant on a 12-month fixed-term contract. You will support savings activities, respond to inquiries, process account instructions, and maintain accurate records.

The role is 35 hours per week, hybrid with at least two days in the office, and offers a comprehensive benefits package. Working with branch and central teams, you will help ensure accurate, compliant processing and opportunities to improve processes, delivering