Part-Time Customer Service Consultant – Hexham

Skipton Building Society; Hexham; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Generous pension contributions

Private medical insurance

Salary Sacrifice for car

Disability Confident employer scheme

Job summary

Skipton Building Society in Hexham is seeking a Customer Service Consultant to support our branch. This permanent, part-time role (28 hours per week) puts customers at the heart of what we do, combining in-branch and phone interactions.

You will listen to customers, identify needs, explain our savings range, and resolve queries with a friendly, professional approach. The role offers a strong benefits package and a clear path to growth within a mutual organisation.

Qualifications

• Experience interacting with customers, in person or on the phone.
• Ability to listen, understand needs and provide tailored solutions.
• Willingness to work in a branch environment with online and contact centre support.

Responsibilities

• Be the first point of contact for customers in-branch and by phone.
• Understand customer needs and offer tailored savings products.
• Record customer interactions accurately and maintain up-to-date records.
• Proactively reach out to customers to discuss their requirements.
• Adhere to policies and participate in training to support the role.
• Support vulnerable customers with sensitivity and care.

Skills

Customer service

Communication

Teamwork

Job description

Skipton Building Society in Hexham is seeking a Customer Service Consultant to support our branch. This permanent, part-time role (28 hours per week) puts customers at the heart of what we do, combining in-branch and phone interactions.

You will listen to customers, identify needs, explain our savings range, and resolve queries with a friendly, professional approach. The role offers a strong benefits package and a clear path to growth within a mutual organisation.