Part-Time Customer Service Consultant (28h)

Skipton Building Society; Hexham; On-site; GBP 32,000 - 36,000; Part time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave

Pension contributions

Private medical insurance

Employee discount platform

Volunteer days

Job summary

Skipton Building Society is seeking a Customer Consultant for the Hexham branch. This permanent role is part-time, 28 hours per week, to support branch operating hours and deliver a first-class customer experience.

You will engage with customers face-to-face and via phone, helping them understand savings products and services while maintaining accurate records and adhering to policies. We value people who listen, solve problems, and excel in a fast-paced environment.

Qualifications

• Experience in customer service
• Strong communication and listening skills
• Ability to build rapport with customers

Responsibilities

• Be the first point of contact for in-branch and phone customers
• Understand customer needs and offer tailored solutions
• Listen and tailor advice to individual circumstances
• Proactively reach out to customers to discuss support options
• Maintain accurate customer records in internal systems
• Adhere to policies and training to ensure compliant service

Skills

Customer service

Communication

Job description

Skipton Building Society is seeking a Customer Consultant for the Hexham branch. This permanent role is part-time, 28 hours per week, to support branch operating hours and deliver a first-class customer experience.

You will engage with customers face-to-face and via phone, helping them understand savings products and services while maintaining accurate records and adhering to policies. We value people who listen, solve problems, and excel in a fast-paced environment.