Branch Customer Experience Advisor

Yorkshire Building Society Group; Huddersfield; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society Group in Huddersfield is seeking a Customer Service Advisor to build relationships with members and help them find the right products and services to support their goals, whether saving for a trip, buying a first home, or planning for the future.

You’ll communicate across a range of channels—branch, phone, and online—supporting members with their accounts and emphasising doing what’s right, without the pressure of sales targets, in a flexible branch environment.

Qualifications

• Mindset and values are valued over prior financial experience.
• Willingness to learn and adapt in a dynamic environment.
• Commitment to providing excellent member service.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across in-branch, phone, and online channels to support accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Relationship Building

Customer Focus

Multi-channel Communication

Empathy

Team Collaboration

Growth Mindset

Digital Tools

Job description

Yorkshire Building Society Group in Huddersfield is seeking a Customer Service Advisor to build relationships with members and help them find the right products and services to support their goals, whether saving for a trip, buying a first home, or planning for the future.

You’ll communicate across a range of channels—branch, phone, and online—supporting members with their accounts and emphasising doing what’s right, without the pressure of sales targets, in a flexible branch environment.