Customer Experience Advisor – Flexible Branch Role

Yorkshire Building Society; Ripon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday allowance

Bonus up to 15%

Pension

Healthcare

Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for its Ripon Branch. You will build relationships with members, help them select suitable products and services, and support accounts across in-branch, phone, and online channels.

The role emphasizes doing what’s right for members, without sales targets, and includes initial training at a Richmond Branch with some travel. The team is welcoming, with a strong focus on development and community engagement.

Qualifications

• Customer-first mindset and willingness to help members
• Strong interpersonal skills across in-branch, phone, and online channels
• Ability to adapt to changing environments with a positive attitude
• Demonstrated empathy and emotional intelligence in interactions
• Ability to build respectful relationships with members and teammates
• Openness to training and development opportunities
• Comfort with using digital tools and learning new technologies

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services
• Communicate confidently across in-branch, phone, and online channels to support accounts
• Act with integrity, doing what’s right for members without sales pressure

Skills

Customer service

Communication across channels

Empathy

Emotional intelligence

Relationship building

Growth mindset

Digital tools

Personal development

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for its Ripon Branch. You will build relationships with members, help them select suitable products and services, and support accounts across in-branch, phone, and online channels.

The role emphasizes doing what’s right for members, without sales targets, and includes initial training at a Richmond Branch with some travel. The team is welcoming, with a strong focus on development and community engagement.