Nottingham Branch Experience Advisor – Part Time

Santander; Nottingham; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefit allowance

Pension contribution 8%

Health insurance options

25 days holiday

Job summary

Santander is seeking a Customer Experience Advisor to join Nottingham 36 CS Branch. This 21-hour-per-week role spans a rota from Monday to Saturday between 8am and 6pm. You’ll greet customers, handle transactions, assist with technology in-branch, and support fraud prevention and inquiries.

You’ll work as part of a close-knit team, delivering flexible, multiskilled service and growing knowledge of Santander products to enhance the customer journey.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Problem solving

Job description

Santander is seeking a Customer Experience Advisor to join Nottingham 36 CS Branch. This 21-hour-per-week role spans a rota from Monday to Saturday between 8am and 6pm. You’ll greet customers, handle transactions, assist with technology in-branch, and support fraud prevention and inquiries.

You’ll work as part of a close-knit team, delivering flexible, multiskilled service and growing knowledge of Santander products to enhance the customer journey.