Branch Banking: Customer Experience Advisor

Santander; Gravesend; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Private healthcare

Pension scheme

Employee discounts

Job summary

Santander Gravesend Branch is seeking a Customer Experience Advisor to join a busy, customer-focused team. You’ll work 35 hours per week on a rota basis, covering Monday to Saturday from 8am to 6pm, delivering friendly, professional service in-branch and over the phone.

You’ll help customers with everyday transactions, assist with technology in the banking hall, and contribute to protecting customers against fraud while building strong relationships across our community.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Job description

Santander Gravesend Branch is seeking a Customer Experience Advisor to join a busy, customer-focused team. You’ll work 35 hours per week on a rota basis, covering Monday to Saturday from 8am to 6pm, delivering friendly, professional service in-branch and over the phone.

You’ll help customers with everyday transactions, assist with technology in the banking hall, and contribute to protecting customers against fraud while building strong relationships across our community.