Part-Time Customer Experience Advisor, Southall Branch

Santander; Southall; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

£27,138 salary

£500 flexible benefit allowance

8% discretionary bonus

25 days holiday + bank holidays

Private healthcare benefits

Pension contributions

Job summary

Santander UK is hiring a Customer Experience Advisor at the Southall Branch to deliver friendly, efficient service across in-branch and phone interactions. This 28-hour-per-week role operates on a rota from 8am to 6pm, Mon–Sat, for a 6-month fixed-term contract.

You’ll help with everyday transactions, assist customers with technology in the banking hall, resolve queries, and build relationships while developing knowledge of Santander products.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective teamwork with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to adapt to changing business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Adaptability

Multitasking

Problem solving

Job description

Santander UK is hiring a Customer Experience Advisor at the Southall Branch to deliver friendly, efficient service across in-branch and phone interactions. This 28-hour-per-week role operates on a rota from 8am to 6pm, Mon–Sat, for a 6-month fixed-term contract.

You’ll help with everyday transactions, assist customers with technology in the banking hall, resolve queries, and build relationships while developing knowledge of Santander products.