Customer Experience Specialist — Flexible Hours & Growth

Santander Bank; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits

Discretionary bonus (8% of salary)

Annual leave 25 days + bank holidays

Private healthcare discounts

Pension contributions 8%+

Job summary

Santander is seeking a Customer Experience Advisor for the Tottenham Court Road Branch in London, working 35 hours weekly on a rota from Monday to Saturday, between 8am and 6pm. You will greet customers, assist with transactions, support using technology in-branch, and handle calls from the contact centre, delivering varied, multi-skilled service.

You will build relationships, learn Santander products, and seek to improve the customer journey by solving problems and adapting to daily challenges

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Job description

Santander is seeking a Customer Experience Advisor for the Tottenham Court Road Branch in London, working 35 hours weekly on a rota from Monday to Saturday, between 8am and 6pm. You will greet customers, assist with transactions, support using technology in-branch, and handle calls from the contact centre, delivering varied, multi-skilled service.

You will build relationships, learn Santander products, and seek to improve the customer journey by solving problems and adapting to daily challenges