Customer Experience Consultant – In-Branch & Virtual Support

Skipton Building Society; Bournemouth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Holiday trading scheme

Generous pension contributions

Private medical insurance

Salary Sacrifice for car

Volunteer days

Job summary

Skipton Building Society is recruiting a Customer Service Consultant to join our Bournemouth branch on a permanent full-time basis (36 hours per week). You will greet customers, understand their needs and present our savings products with clarity and empathy.

The role offers a competitive salary of £25,500 per annum plus a range of benefits, a pension, and volunteering days. You will help customers in-branch, over the phone or online, while upholding our service standards.

Qualifications

• Experience interacting with customers.
• Experience in a contact centre or branch environment preferred.

Responsibilities

• Be the first point of contact in-branch or over the phone.
• Understand customer needs and offer tailored savings options.
• Maintain accurate customer records and uphold data protection.
• Follow policies and participate in training.

Skills

Customer service experience

Communication skills

Job description

Skipton Building Society is recruiting a Customer Service Consultant to join our Bournemouth branch on a permanent full-time basis (36 hours per week). You will greet customers, understand their needs and present our savings products with clarity and empathy.

The role offers a competitive salary of £25,500 per annum plus a range of benefits, a pension, and volunteering days. You will help customers in-branch, over the phone or online, while upholding our service standards.