Customer Experience Specialist (12-Month Contract)

SBS Skipton Building Society; Glasgow; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Pension contributions

Employee assistance programme

Discount platform

Job summary

Skipton Building Society is recruiting a Customer Service Consultant at our Kingston branch to work 36 hours per week on a 12 month fixed term contract. You will engage customers, provide information on savings products, and listen to goals to offer straightforward, helpful service. The role sits within branches that serve face-to-face, online and contact centre channels. We value a one-team approach and strong communication.

Qualifications

• Previous customer-facing experience.
• Experience in a contact centre or customer service environment.
• Ability to engage with customers in person or over the phone.
• Strong time management and multitasking.
• Willingness to adapt to change.

Responsibilities

• Be the first point of contact for customers in branch and over the phone.
• Understand customer needs and provide tailored savings products.
• Proactively reach out to customers to discuss support.
• Maintain accurate customer records in internal systems, including vulnerable customers.
• Adhere to policies and participate in training.

Skills

Customer service

Active listening

Communication

Phone support

Time management

Teamwork

Job description

Skipton Building Society is recruiting a Customer Service Consultant at our Kingston branch to work 36 hours per week on a 12 month fixed term contract. You will engage customers, provide information on savings products, and listen to goals to offer straightforward, helpful service. The role sits within branches that serve face-to-face, online and contact centre channels. We value a one-team approach and strong communication.