Branch Customer Experience Champion – Banking

Santander; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible benefits

Holiday allowance

Private healthcare

Pension contributions

Share plans

Employee discounts

Wellbeing programs

Volunteering opportunities

Career growth

Staff product access

Job summary

Santander’s Piccadilly Branch seeks a Customer Experience Advisor to help customers in branch and by phone. You’ll handle transactions, assist with technology, and protect customers from fraud, while building relationships and solving problems in a multi‑skilled environment.

Join a flexible, supportive team where you’ll learn about services, contribute to customer experience improvements, and thrive through variety in a technology‑driven banking culture.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above‑and‑beyond for customers (Preferred)
• Effective team working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Santander’s Piccadilly Branch seeks a Customer Experience Advisor to help customers in branch and by phone. You’ll handle transactions, assist with technology, and protect customers from fraud, while building relationships and solving problems in a multi‑skilled environment.

Join a flexible, supportive team where you’ll learn about services, contribute to customer experience improvements, and thrive through variety in a technology‑driven banking culture.