Branch Customer Advocate | 25 Days Holiday

Description This; Newport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year; increases to

Wellhub access for health and wellness

Up to 2 days paid volunteering peryear

Ongoing training and development

Annual performance related bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Newport, Wales, is seeking a Customer Representative to join the branch team. You’ll assist customers in person, over the phone and online, handling everyday transactions and answering queries with care and clarity.

This 12-month fixed-term contract, full-time role (35 hours per week, Mon–Sat) requires a 45-minute commute and includes comprehensive training. You’ll help customers access banking services and digital tools, ensuring fair and confident support.

Qualifications

• Experience in customer service or a customer-facing role is preferred.
• Comfort with helping customers across in-branch, phone and online channels.
• Willingness to learn and guide customers through banking products and digital tools.
• Ability to handle everyday transactions accurately and securely.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help with banking.
• Handle a range of transactions and queries accurately, keeping security and fairness in mind.
• Guide customers through banking products and services to help manage their money with confidence.
• Collaborate with colleagues to deliver excellent customer service, even at peak times.
• Follow procedures, spot issues, and escalate concerns to protect customers and Nationwide.
• Keep face-to-face banking meaningful and accessible on the high street.

Skills

Customer service

Face-to-face support

Communication

Digital literacy

Cash handling

Job description

Nationwide in Newport, Wales, is seeking a Customer Representative to join the branch team. You’ll assist customers in person, over the phone and online, handling everyday transactions and answering queries with care and clarity.

This 12-month fixed-term contract, full-time role (35 hours per week, Mon–Sat) requires a 45-minute commute and includes comprehensive training. You’ll help customers access banking services and digital tools, ensuring fair and confident support.