Branch Customer Advisor: Local Banking Impact

Description This; Eastleigh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension plan

Life assurance

Salary sacrifice options

Job summary

Nationwide is recruiting a Customer Representative to deliver great experiences across branch, phone and digital channels in Eastleigh, Hampshire. You’ll welcome customers, handle transactions, and guide them to suitable banking solutions with care and integrity.

Full-time position, with emphasis on customer-first behaviours and a strong team environment. Nationwide supports progression, training, and a broad benefits package for ongoing development.

Qualifications

• Experience or a passion to work in a customer service environment helps.
• Comfort with guiding customers through banking products and digital services.
• Ability to work in a fast-paced, multi-channel branch setting.

Responsibilities

• Welcome customers in branch and understand their needs to offer trusted help.
• Handle transactions and queries accurately while prioritising security and fairness.
• Guide customers to banking products and services that suit their needs.
• Collaborate with colleagues to deliver excellent service during peak times.
• Follow processes and escalate concerns to protect customers.
• Keep face-to-face banking meaningful and accessible on the high street.

Skills

Customer service

Communication

Digital literacy

Patience

Job description

Nationwide is recruiting a Customer Representative to deliver great experiences across branch, phone and digital channels in Eastleigh, Hampshire. You’ll welcome customers, handle transactions, and guide them to suitable banking solutions with care and integrity.

Full-time position, with emphasis on customer-first behaviours and a strong team environment. Nationwide supports progression, training, and a broad benefits package for ongoing development.