Branch Banking Advisor — Local Impact & Care

Nationwide; Barnsley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Barnsley is seeking a Customer Representative to support customers in branch, phone and online channels. You’ll assist with everyday transactions and guide customers toward digital tools that make managing money easier.

This permanent, full-time role requires a 45-minute commute from Barnsley and offers a generous benefits package. You’ll be part of a local branch team, ensuring face-to-face banking is meaningful and accessible on the high street, while providing trusted guidance

Qualifications

• Experience in banking not required, but passion for customer service helps.
• You should be able to welcome customers and understand their needs.
• Strong communication and teamwork are valued for busy branch days.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help.
• Handle a range of transactions and queries accurately while prioritizing security and fairness.
• Guide customers through banking products and services that suit their needs and help manage their money.
• Collaborate with colleagues in a busy branch to deliver excellent customer service, even at peak times.
• Follow processes, spot potential issues, and escalate concerns to protect customers and Nationwide.

Skills

Customer service

Communication

Team player

Digital literacy

Tools

CRM systems

Job description

Nationwide in Barnsley is seeking a Customer Representative to support customers in branch, phone and online channels. You’ll assist with everyday transactions and guide customers toward digital tools that make managing money easier.

This permanent, full-time role requires a 45-minute commute from Barnsley and offers a generous benefits package. You’ll be part of a local branch team, ensuring face-to-face banking is meaningful and accessible on the high street, while providing trusted guidance